Application Support Engineer
Perform support and/or operations services related to ETA-related solutions, that includes incident management, problem management, change management, access management, request fulfilment management, availability management, information security management, service level management, capacity management, supplier management, transition management, release and deployment management, configuration management, service validation and testing, event management and knowledge management.
Job Description:
| · Keep running applications for ETA 24/7
· Ensuring high-level availability solutions · Monitoring related activities · Opening and handling incidents · Executing maintenance changes · Keeping contact with providers and relevant departments · Troubleshooting application problems and outages according to the documentations · Solving simple service requests for the customers · Participate in calls in case of outage · Deploy new releases on UAT environment · Create and execute test cases · Production issues management by investigating and reporting the issues · Managing daily reports · Managing ad-hoc tasks when requested · Follow up regular upgrades with Vendor |
| Job Specification: | |
| Education: | · Bachelor’s degree in a suitable discipline (computer engineering, information systems, Computer Science) |
| Year of Experience: | · 3-5 years of experience in technical support role in HW, SW, retail support, Help desk. |
| Skills and Qualifications: | · Problem Solving Skills;
· Teamwork Skills; · Self-motivated, disciplined, enthusiastic, professional, resilient, honest and possessing good influencing and communications skills both verbally, written and when providing support to customers; · Demonstrates adaptability and flexibility in order to complete job tasks; · Ability to build constructive relationships with clients; · Ability to understand client expectations to ensure that the company is able to deliver the required levels of service and customer satisfaction; · Comfortable under pressure and when meeting deadlines. · Comfortable working both independently and collaboratively with internal customers, as well as partnering with the broader teams providing the best tools, support, and solutions for the organization · Good technical knowledge (programing/database): o Experience developing and maintaining front and backend applications utilizing Microsoft technologies (C# and ASP.Net) and frameworks such as Node.js, React, React Native, TypeScript, etc. o Experience developing and implementing data-centric solutions utilizing Azure SQL, Azure Cosmos DB and SQL Server. o Adept at using version control systems such as GitHub or Azure DevOps. o Reading and manipulating JSON, HTML and CSS. o Utilizing REST API’s for interacting and integrating with various platforms |
