This is a full-time on-site role for a Senior Application Support Engineer at eTax located in 6th of October. As a Senior Application Support Engineer, you will be responsible for providing technical and application support, troubleshooting software issues, and ensuring smooth operation of our digital solutions. You will work closely with the development team, communicate with clients, and analyze system performance to identify and resolve issues.
Responsibilities
- Ensuring high-level availability solutions
- Monitoring related activities
- Opening and handling incidents
- Executing maintenance changes
- Keeping contact with providers and relevant departments
- Troubleshooting application problems and outages according to the documentations
- Solving simple service requests for the customers
- Participate in calls in case of outage
- Deploy new releases on UAT environment
- Create and execute test cases
- Production issues management by investigating and reporting the issues
- Managing daily reports
- Managing ad-hoc tasks when requested
- Follow up regular upgrades with Vendor
Qualifications
- Bachelor’s degree in Computer Science or related field
- Minimum 4 years of experience in support or operations or development experience
- Good technical knowledge (programing/database):
- Experience developing and maintaining front and backend applications utilizing Microsoft technologies (C# and ASP.Net) and frameworks such as Node.js, React, React Native, TypeScript, etc
- Experience developing and implementing data-centric solutions utilizing Azure SQL, Azure Cosmos DB and SQL Server.
- Adept at using version control systems such as GitHub or Azure DevOps
- Reading and manipulating JSON, HTML and CSS
- Utilizing REST API’s for interacting and integrating with various platforms
- Excellent analytical skills for troubleshooting complex software issues
- Effective communication skills to interact with clients and team members
- Ability to work well under pressure and handle multiple tasks
